A coffee machine that stopped working is one of the biggest hurdles many new users face when it comes to buying a new machine, a new study by TechCrunch has found.
The study, published today, is the first to quantify how frequently coffee machines fail and the likelihood of a customer needing to replace it.
“A coffee machine with no battery life or no warranty can have a significant impact on your business,” the study’s lead author, Dan Kesselman, wrote.
Kesselmans study focused on four types of coffee machines: a home espresso machine, an outdoor espresso machine with a lid, a hybrid outdoor/home espresso machine and an indoor coffee maker.
The results showed that, in general, coffee machines with a battery life of less than six months have the highest risk of failure.
In the case of the hybrid espresso machine—one that includes a built-in heating element to keep it from freezing during the day—the risk of a coffee machine failure is even higher, at 21% of coffee machine failures.
Kube Machines are a popular choice for many customers who are looking for a cheaper alternative to the traditional, larger, pricey machines.
Kubes have a battery capacity of just three days, and can be upgraded to two or three days.
According to the study, customers with two-day Kube owners reported an average of $10,000 in losses, compared to $6,000 for those who had two-year Kube users.
“We found that most of the problems we identified with Kube were related to the battery,” the authors wrote.
“The majority of the failures were due to problems with the heating element, as it was not compatible with the lid, and it didn’t have a replacement function.”
Users can also be hit with high service fees if they try to repair the issue themselves, they noted.
Users also reported experiencing a number of issues, such as “no coffee or coffee maker, no charging, no coffee, no drinkable coffee.”
Kube machines can be purchased in a wide range of price points, ranging from $50 to $300.
The cost of a Kube machine is much lower than the price of a comparable outdoor or hybrid espresso device.
The researchers also found that, while the number of coffee-related service fees is relatively low, users may have trouble keeping track of what they’re spending.
The authors noted that some customers may be tempted to replace their Kube if the problems start happening more often, because they’re concerned about how much their costs might go up.
“If it’s not going to be a major problem, then maybe that’s OK,” the researchers wrote.